Refunds and cancellation

Last updated 3 September 2026

Cancel whenever you want, in one click, and keep the plan until the end of the month you paid for. Within the first 14 days, ask and we refund in full, no questions. And if your score has not gone up 30 days after you subscribed, ask and we refund everything you paid.

What you get, and when

Still on the map is a digital service. There is nothing to ship and nothing to return.

Free scan: delivered on screen within about a minute of your request. If you give an email, the report also arrives by email within a few minutes.
Watch: the free scan you subscribed from counts as your first measurement. The next one runs seven days later, then once every week. Each weekly measurement comes with a short email; if your rank or score drops sharply, you get a separate email the same day. If a weekly scan fails, we run it again as soon as we can and tell you.

How to cancel

Use the billing link in any receipt we send you, or email support@stillonthemap.com and we will do it for you. Either way it takes effect immediately, and you keep access until the end of the period you have already paid for. Nothing is charged after that. We do not ask you to call anyone, and there is no notice period.

Refunds

First 14 days: full refund on request, whatever the reason.
Score guarantee: if, 30 days after you subscribed, your score is not higher than on the scan you subscribed from, ask and we refund everything you have paid, whatever the reason.
After that: cancelling stops future charges. We do not refund the part of a month already run, unless the service did not work: if we failed to run your scans or failed to alert you, tell us and we refund that period in full.
A charge you do not recognise: our charges appear on your statement as STILLONTHEMAP. Email us before disputing it with your bank. We will find it and refund it the same day if it is ours and wrong.

Refunds go back to the card that was charged. Stripe processes them immediately; most banks show the money within 5 to 10 business days.

Free trials and promotions

The free scan is genuinely free and needs no card. If we ever run a trial or a discount, the conditions (how long it lasts, what it costs when it ends, and how to cancel before then) are stated on the offer itself and in the confirmation email, before you are asked to pay.

Availability and restrictions

We can currently measure businesses in the United States, Canada, the United Kingdom, Ireland, Australia, the United Arab Emirates, France, Belgium, Switzerland, Morocco and Spain. We do not sell to anyone in a country subject to UK or international sanctions.

Still stuck

Email support@stillonthemap.com. We reply within one business day, and a person reads it.